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You can choose to cancel your subscription at any time by logging in to your account, or by sending us an email. Once you cancel, your subscription will not be auto-renewed thereafter, unless you choose to reactivate your subscription.


Your supplement pack is usually ready for shipping a couple of days after your billing date. If you cancel or pause your subscription prior to your monthly pack getting shipped, we will stop the shipment and issue you a full refund for that month.


Money-back guarantee

In the unlikely event you’re not completely satisfied with the supplements, you can send us an email with your specific concerns, within 30 days of your first purchase. We promise to promptly issue a full refund. The money-back guarantee policy is not applicable for subscriptions that include a free trial month.


You are the way you are because of your unique metabolic personality. It determines your appearance, body functions, behavior, likes and dislikes, and health tendencies. You can stay healthy by staying in tune with your metabolic personality. Learn More


Though separate function names, like digestion and immunity, make it easier to visualize different aspects of our health, the body itself does not work with such divides. It is one system. To be healthy, you need to focus on all the aspects of your health, not the problem areas alone. Learn More


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Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to and 1Balance, Inc and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to 1Balance, Inc include, 1Balance and 1Balance Wellness India Private Limited. The 1Balance website is a Personalized Health Supplements and Health Programs site. By using the 1Balance website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, 1Balance may collect personally identifiable information, such as your:

 – First and Last Name

 – Mailing Address

 – E-mail Address

 – Phone Number

If you purchase 1Balance’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

1Balance may also collect anonymous demographic information, which is not unique to you, such as your:

 – Age

 – Gender

 – Weight, Height, Dietary preferences, Food allergies, Medical conditions

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

1Balance collects and uses your personal information to operate its website(s) and deliver the services you have requested.

1Balance may also use your personally identifiable information to inform you of other products or services available from 1Balance and its affiliates.

Sharing Information with Third Parties

1Balance does not sell, rent or lease its customer lists to third parties.

1Balance may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to 1Balance, and they are required to maintain the confidentiality of your information.

1Balance may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on 1Balance or the site; (b) protect and defend the rights or property of 1Balance; and/or (c) act under exigent circumstances to protect the personal safety of users of 1Balance, or the public.

Tracking User Behavior

1Balance may keep track of the websites and pages our users visit within 1Balance, in order to determine what 1Balance services are the most popular. This data is used to deliver customized content and advertising within 1Balance to customers whose behavior indicates that they are interested in a particular subject area.

The website tracks mouse movements on its webpages to understand if users are finding any elements of the website confusing or difficult to understand or use, and use this feedback to improve and simplify the user experience.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by 1Balance. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the 1Balance website.

Use of Cookies

The 1Balance website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize 1Balance pages, or register with 1Balance site or services, a cookie helps 1Balance to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same 1Balance website, the information you previously provided can be retrieved, so you can easily use the 1Balance features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the 1Balance services or websites you visit.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

1Balance secures your personal information from unauthorized access, use, or disclosure. 1Balance uses the following methods for this purpose:

 – SSL Protocol

 – Norton Secured, powered by DigiCert

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen

1Balance does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail and Text Communications

From time to time, 1Balance may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from 1Balance or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from 1Balance, you may opt out of such communications by Customers may unsubscribe from emails by “replying STOP” or “clicking on the UNSUBSCRIBE button..

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. Msg & Data rates may apply.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

1Balance reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

1Balance welcomes your questions or comments regarding this Statement of Privacy. If you believe that 1Balance has not adhered to this Statement, please contact 1Balance at:

1Balance, Inc
650 2nd St, Unit 402,
San Francisco
CA 94107

Email Address:

[email protected]


Telephone number:

+1 800 800 6072


Effective as of January 23, 2019